Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@besdistributions.com. If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@besdistributions.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is wrong, defective, or damaged so we can evaluate the issue and correct it.

Exceptions/non-returnable items

Certain items cannot be returned, like custom products (such as special orders or personalized items) and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your item.

BES Distributions doesn't accept returns on sale items or gift cards.

Exchanges

On the event of an exchange, contact us at info@besdistributions.com, return your item, and make a separate purchase for your desired product.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please note it can take some time for your bank or credit card company to process and post the refund.